Responsible for gaining an understanding of other Hotel Operations areas, enabling them to confidently answer a wide range of passenger questions.

Responsible for taking a keen interest in the ship's itinerary, ports of call, shore excursions and points of interest, enabling this information to be shared with passengers, as appropriate.

4. Responsible for responding to all passenger requests and queries in a manner which is positive, professional and hospitable, projecting a warm and caring attitude at all times.

Responsible for assisting passengers by handling messages, telephone calls, incoming and outgoing mail, accessing the Internet via the Business Center and laptops, etc.

Responsible for taking ownership of passengers' complaints or problems,.

When uncertain of the correct response or procedure to be followed, assistance is to be sought from the Front Desk Supervisor, SAP FOM/Passenger Relations/Accounting or Staff First Purser Administration and follow up made with the passenger as quickly as possible, ensuring minimal delay.

Responsible for gaining a thorough knowledge of the Hotel Policies and Procedures Sections B Accounting and C Administration and ensuring these are adhered to. Should any situation arise whereby the correct course of action is in doubt, guidance from the Front Desk Supervisor, Senior Assistant Purser Front Office Manager/Accounting or Staff-First Purser Administration is to be sought.

Responsible for accessing passengers’ shipboard accounts in the computer system and providing copies of shipboard account folios on request. To provide explanations to passengers' in response to any queries they may have relating to their shipboard accounts and, if required, to locate the ship's copies of the relevant checks to verify the correct posting of charges.

Responsible for handling the settlement of shipboard accounts by accepting payments made by credit card, travelers check, cash or personal check.

Responsible for the buying and selling of passengers' foreign currencies and postage stamps.

Responsible for maintaining a float which is to be balanced at the end of each day and for preparing the accurate pay-in of funds to the Senior Assistant Purser Front Office Manager/Accounts as required.

If applicable to the ship, responsible for the issue of safety deposit boxes to passengers and for assisting them throughout the cruise in gaining access to their safety deposit box.

Responsible for assisting the night management team as required with their audit function.

BACKGROUND

Education

College degree is preferred

Experience

Minimum 2 years experience required in the hotel/hospitality industry in a junior management capacity

Experience

working as a front desk attendant is also desirable Proven history of strong management, organization and follow-through skills

Qualifications

Must have oral and written command of the English language as required by company policy Strong verbal and written communication skills

Abilities

Ability to speak English effectively before groups of guests, subordinates, peers and supervisors ,Ability to be pro-active within department ,Ability to work under stress and pressure